Q&A

Yes. First Step Care Services is registered with and regulated by the Care Quality Commission (CQC) and operates in line with all regulatory requirements.

We keep people safe by:

• Recruiting carers safely (DBS checks and references)

• Completing risk assessments

• Providing safeguarding training

• Following safe medication management procedures

• Recording and learning from incidents

Each person receives a person-centred care plan based on a full assessment of their needs, preferences, routines, and desired outcomes. Care plans are reviewed regularly and updated when needs change.

Yes. All carers receive mandatory training, role-specific training, and ongoing supervision. Competency checks ensure care is delivered safely and effectively.

Carers are trained to deliver care with dignity and respect at all times. Privacy is maintained during personal care, and individual preferences, culture, and beliefs are respected.

Families are involved in assessments, care planning, reviews, and decision-making (with consent). We encourage open communication and partnership working.

We have a clear complaints procedure. Concerns are listened to, investigated, and resolved promptly. Complaints help us improve our service.

Quality is monitored through:

• Care reviews

• Audits

• Feedback from people we support

• Staff supervision

• Learning from incidents and inspections

Yes. We provide tailored support for people living with dementia and those with complex or long-term conditions, delivered by trained carers.

Simply contact us to arrange a free care assessment. We’ll discuss your needs and design a care package that works for you.